Shipping Policy
How can I get free shipping?
US Domestic customers will receive free shipping on purchases over $75. International customers can also enjoy free shipping on orders over $199. Orders below the free shipping threshold will be billed based on your location and USPS rates to your shipping destination. Shipping rates are subject to change depending on your destination and amount of products purchased.
Why am I being charged Duties and Taxes for my International order?
Additional costs such as duties and taxes are the responsibility of international customers.
Why are Duties and Taxes so high for my International order?
These charges are set by your local government and TIMOTEO has no control over them.
NOTE: The shipping fees do not include duties and taxes for international orders. Your order must meet the minimum free shipping threshold mentioned above to receive free shipping. However, your local government will still charge duties and taxes upon delivery.
How long will it take for TIMOTEO to ship my order?
The majority of our orders are shipped within 2 - 3 business days. Our warehouse does not operate on weekends and U.S. bank holidays. Orders placed on Friday will be processed the following Monday or Tuesday. Orders typically ship within 24 hours of processing.
NOTE: Opting for expedited shipping (e.g., UPS 2nd Day Air) does not affect the order processing speed.
I live in the US. What are my options?
Orders placed on Timoteo.net are shipped via FedEx or the United States Postal Service (USPS). Standard delivery orders are dispatched via FedEx 2Day Air or FedEx Ground, based on your zip code. Orders requiring Overnight, Rush, or Saturday delivery are shipped via FedEx. Shipments to US Territories, APO/FPO, and PO Boxes are sent via USPS. Upon shipping your order, we will send a confirmation email with tracking details. To track your order, click on the tracking number next to “Track Your Shipment”.
I don’t live in the US. What are my options?
We recommend that international orders be sent to private residential or business addresses rather than post office boxes. If a PO Box is chosen as the shipping address, FedEx may not be an option even if it is a better fit.
How does TIMOTEO manage duties and taxes for international shipments?
The customer is responsible for all duties, taxes, and fees. We are required to label our international shipments accurately and cannot alter product pricing on invoices.
NOTE: Shipping fees do not include duties and taxes for international orders. Duties and taxes will still be charged by your local government upon delivery.
How does Timoteo determine the cost of shipping?
Customer rates will be automatically determined based on your chosen shipping destination. The carrier you select at checkout will calculate these costs.
Returns & Exchanges Policy
Underwear and items sold on sale or at a discount cannot be exchanged or returned.
Return or exchange any unworn or unwashed merchandise by mail. Returns made within 30 days of the order delivery date will be issued a refund less shipping to the original form of payment. The merchandise must be unworn and have all tags and be in the original packaging.
If you feel your item is damaged or defective please contact us directly at info@timoteo.net and include pictures and any relevant information and we will get back to you within 4-5 business days.
Returning by mail?
Hold on to your product packaging for return shipping and email us at info@timoteo.net or call us at 213-748-3495 for a RA no.
Address your package to:
ATTN: Returns
TIMOTEO/CELLBLOCK 13
1626 South Central Avenue
Glendale, CA. 91204
Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We do not accept COD returns. You will also receive an email once your return as been processed (make sure to check your spam folder). Once processed, please allow 1-3 business days for refunds to be credited back to your original form of payment.
Please allow 1-2 weeks from the time you mail your return/exchange for it to be processed. We will email you once it is processed. If you've requested an exchange, we will waive the standard shipping fee on your new order if it is shipping to the US. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
If you've lost your packing slip and you are the original purchaser, log in to your Timoteo/CellBlock13 account and click on Order Status. Click on the order you wish to return, print out the Order Summary page and include it with your return. You can also check the e-mail order confirmation you received from us. Please provide either the order number or the name of the purchaser and shipping address so we are able to locate the original order.
Please note: Timoteo, LLC is not responsible for any returns that are lost or stolen while in transit.