-Under normal conditions(excluding sales and collection launches) once your order has been received and processed, if in stock, it will ship within 72 hours. If the order is not in stock, please allow 2-3 weeks for delivery.
-There are no returns on underwear, swimwear, jockstraps or clearance items.
-Please allow 5-7 days from actual shipping date for your Timoteo.net and Cellblock13.net order to arrive.
-Due to the sheer volume of orders during a sale or collection launch please allow additional time for delivery.
-All orders shipped outside the US are sent via First Class International through the US Postal Service and is handed off to the reciprocating mail service in the destination country. Delivery usually happens within 14 business days but could take longer if there is a queue for customs inspections. May take longer for certain countries.
-International First Class Mail items are NOT traceable / trackable.
*Upon arrival of your order you may be asked by the destination country to pay an import tax for your package. TIMOTEO, LLC does not set these taxes and we can not waive them.
-We do offer the option of using guaranteed service such as UPS or FED EX. If you would like guaranteed service with a tracking number, please contact us and we will provide options and charges.
-Due to the sheer volume of orders during a sale or collection launch please allow additional time for delivery.Due to poor delivery we do not guarantee delivery* or replace lost orders to the following countries:CHINAMEXICOCZECH REPUBLICMALAYSIASOUTH AFRICA*Guaranteed service like FedEx is highly suggested*